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How do I make a complaint?

Please visit our Complaints Process Page for further details.


At D&B our number one priority is to provide customers with the highest level of service. If there’s a problem please let us know and we’ll try investigate as quickly as possible.  We can usually resolve most issues straightaway however, if it takes longer we’ll contact you to let you know who will be dealing with it and what the next steps are. 

After looking into your complaint we will respond as quickly as possible and aim to resolve all complaints within 8 weeks.  If we cannot provide you with a response we will update you on progress at 8 weeks. If you disagree with our decision, feel we have misunderstood anything or you have any extra information please let us know.


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